Widerrufsrecht

Last updated: July 25, 2026

30-Day Return Guarantee

We accept returns within 30 days of the delivery date. If you are not completely satisfied with your purchase, you may request a return within this timeframe.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be returned in the same condition as received

  • Items must be in original packaging with all tags, accessories, and documentation intact

  • Items must be unused, unopened, and in resalable condition

  • A valid order number or proof of purchase is required

Quality Assurance: Before shipping every order, we take photos and videos of the product, packaging, and shipping process for quality control and record-keeping purposes. These records will be used to verify the condition of the item at the time of shipment when processing returns.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Items clearly marked as "Final Sale" or "Non-Returnable" in the product description

  • Items that have been used, worn, or damaged by the customer

  • Items with missing packaging, tags, or accessories

  • Gift cards

  • Customized or personalized items

Please check the product description carefully before placing your order. Any item marked as non-returnable at the time of purchase will not be accepted for return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at shotno@hotmail.com with your order number and the reason for return

  2. Our customer service team will review your request and provide you with the return shipping address

  3. Package the item securely in its original packaging

  4. Ship the item to the return address provided in our email

Please note: We do not provide prepaid return labels. You are responsible for arranging and paying for return shipping.

Return Shipping Cost & Customs

  • Return shipping cost is the responsibility of the buyer.

  • Customs duties, taxes, or import fees for returned items are also the responsibility of the buyer.

  • The original shipping fee paid at checkout is non-refundable.

We recommend using a trackable shipping service for your return. We are not responsible for items lost or damaged during the return transit.

Refund Processing

Once we receive and inspect your returned item:

  • If the return is approved, we will process the refund within 5-10 business days

  • Refunds will be issued to the original payment method used at checkout

  • You will receive a confirmation email once the refund is completed

Please note: It may take additional time (3-5 business days) for your bank or credit card company to reflect the refund in your account.

Exchanges

We currently do not support exchanges. If you need a different item, size, or variant, please return the original item for a refund and place a new order separately.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately.

Required timeline: Please contact us within 7 days of delivery.

What to include in your email:

  • Your order number

  • Clear photos showing the damage or defect

  • A brief description of the issue

Please send all information to: shotno@hotmail.com

We will review your case promptly and provide a replacement or full refund at no additional cost to you if the damage is confirmed.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: shotno@hotmail.com
Phone: +86 13603027655
Address: #1707, Building #58-59, Nanya Lidu, Mazhang District, Zhanjiang, Guangdong, 524094, China