Refund policy

📦 Return Policy

30-Day Return Guarantee We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Conditions To be eligible for a return, the item must be in the same condition as when you received it and returned in its original packaging. You will also need to provide proof of purchase (such as a receipt or order confirmation).

How to Initiate a Return To start a return, please contact us at shotno@hotmail.com to obtain the return address.

🔍 Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and make it right.

If you have any questions or concerns about a specific item, please don't hesitate to reach out.

🔄 Exchanges The fastest way to ensure you get the item you want is to return the item you have. Once the return is approved, place a separate order for the new item.

🇪🇺 EU 14-Day Cooling-Off Period In addition to the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. As noted above, the item must be in its original condition and packaging, and proof of purchase is required.

💰 Refunds Once we receive and inspect your return, your refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shotno@hotmail.com.