Shipping policy
SHIPPING POLICY
Last updated: July 25, 2026
📦 Total Delivery Time Notice
Please be aware that from the time you place your order to the time you receive it, the total estimated delivery time is approximately 20 business days (about 4 weeks), broken down as follows:
- Processing time: 10 business days
- Shipping time: 10 business days
We appreciate your patience and understanding!
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Processing Time
Orders are typically processed and shipped within 10 business days (Monday to Friday, excluding public holidays) after the order is placed. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Time
Estimated delivery time is approximately 10 business days from the date of shipment. Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. DollVerse Collectibles is not responsible for delays caused by the shipping carrier or customs.
Shipping Rates
We offer free shipping on all orders over $80.00 USD.
For orders under $80.00 USD, shipping costs will be calculated at checkout based on the destination and package weight.
Carriers
We use a variety of shipping carriers to deliver your orders, including but not limited to:
- USPS
- DHL
- EMS
- Other reliable carriers
The carrier assigned to your order may vary depending on the destination, package size, and shipping method selected at checkout.
Customs, Duties & Taxes
All customs duties, taxes, and import fees are covered by DollVerse Collectibles. You will not be charged any additional fees upon delivery. We take care of all customs-related costs to ensure a smooth delivery experience.
Please note: While we cover customs fees, we are not responsible for any delays caused by customs clearance processes.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the carrier's website. Please allow 24-48 hours for tracking information to update after shipment.
Incorrect Shipping Address
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you need to change your shipping address, please contact us immediately at shotno@hotmail.com. We can only change the address before the order is processed and shipped.
Any additional shipping costs incurred due to an incorrect address provided by the buyer will be the buyer's responsibility.
Lost or Damaged in Transit
If your package is lost or arrives damaged, please contact us at shotno@hotmail.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and find a satisfactory solution for you.
Contact Us
If you have any questions about our shipping policy, please contact us:
Email: shotno@hotmail.com
Phone: +86 13603027655
Address: #1707, Building #58-59, Nanya Lidu, Mazhang District, Zhanjiang, Guangdong, 524094, China